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When the war broke out in Ukraine, I had the privileged ability to put Ukrainian refugees into Hospitality work. During this time, I will never forget this, one 4-star hotel employer said to me: "I have vacancies for waiters, but I need th…
The Collaborative Advantage: Treating Competitors as Allies in the Hospitality Industry There is power in collaboration. But often, when it comes to business, there are people I know who tend to overlook the potenti…
Ah. There are team players and there are not team players and then, there are the mavericks. Mavericks are defined in the Oxford Language dictionary as: "an unorthodox or independent-minded person." There comes a point in any evolving team where…
"I'm too busy to train my team" Many, many times I have heard Hospitality business owners or managers complaining about how busy they are and that they just don't have time to train their staff. Does this sound familiar? Maybe you yoursel…
Meditation expert and scientist Jon Kabat-Zinn once wrote: "Wherever you go, there you are". I was delighted to be a guest on a podcast with Michele Delagado as part of her Hartmetrics series on "Resilience". It was the first time that I publ…