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In this critical episode, we continue our exploration into the realm of mental health within the hospitality industry, particularly in light of the COVID-19 pandemic.
Our special guests, Susan Grandfield and Daniel Grandfield, share their unique insights on the challenges and opportunities that lay ahead, with advice that is still more than relevant today.
Why Listen?
This episode not only educates you on the changing landscape of mental health in the hospitality sector but also provides practical tips for both employers and employees on how to navigate this complicated issue. Whether you're a manager, an employee, or someone interested in the field, this is an essential listen for you.
COVID-19 Accelerated Change: Susan Grandfield highlights how the pandemic has fast-tracked the need for addressing mental health issues in the industry. She stresses that we can't go back to how things were and that this is a great opportunity to make meaningful changes.
Cultural Shift Needed: Daniel Grandfield calls for a change in the 'stiff upper lip' culture that discourages employees from taking sick days. He advocates for a more supportive environment that encourages open dialogues about mental health.
Employee Well-being is Crucial: Timothy R. Andrews states that employers will be under scrutiny for how they treat their staff in the coming months. It's essential for employers to up their game to be seen as responsible and caring.
Changing Perceptions: Susan points out that the current crisis offers an opportunity to break free from the stereotype of hospitality jobs as low-paying, high-stress roles. Employers who take the initiative will emerge as the preferred choice for employees.
Cleanliness & Preparedness: Timothy notes that how a restaurant or pub handles COVID-19 procedures reflects not just on customer perception but also affects employee morale. A clear system can ease the discomfort and pressure on staff.
If you are struggling, or know someone who is, please contact the following immediately:
Hospitality Action https://www.hospitalityaction.org.uk/get-help/
T: 0808 802 0282 (24 hours a day, 7 days a week)
Samaritans https://www.samaritans.org/
T: 116 123
🎧 Tune in to listen to the full episode for more advice on how to recognise and deal with mental health challenges for workers and employers in the hospitality industry, with advice that is still very relevant post-lockdown.
