Monica Or

Monica Or FIH, also known as ‘The Dancing Hotel Inspector’ is an award winning hospitality consultant that specialises in helping hoteliers craft memorable guest experiences. She is the founder of ‘Star Quality Hospitality Consultancy’, an Amazon best selling author for her ‘Star Quality’ trilogy of books, trainer, hotel judge and international speaker. Understanding the intricate balance between service excellence and guest satisfaction, Monica’s expertise lies in implementing strategic initiatives that elevate guest experiences, streamline operations, and develops a culture of continuous improvement, ultimately driving higher occupancy rates, positive reviews, and increased revenue for the hotel. Her meticulous attention to detail ensures that hoteliers are empowered to not only delight their guests but also develop a loyal customer base that serve as passionate advocates for their business.