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General Manager Royal Lancaster Hotel | Founder of Hoteliers Charter | Hotelier of the Year
Sally Beck FIH is the acclaimed General Manager of the Royal Lancaster London, celebrated for her transformational leadership style and dedication to heartfelt hospitality. Recognised as “Hotelier of the Year” by the Independent Hotel Show, she has overseen a remarkable refurbishment that marries operational excellence with a people-centric ethos—earning the hotel both industry accolades and unwavering guest loyalty.
Beyond her role at one of London’s most iconic addresses, Sally’s influence extends across the sector through her work on the Hoteliers’ Charter. As a founding force behind this initiative, she advocates for transparent practices, fair treatment of staff, and clear career pathways—demonstrating how a supportive culture can spark innovation and set new benchmarks for the industry.
Her commitment to mentoring, local community engagement, and elevating hospitality as a valued profession underscores a vision of leadership where meaningful work and exceptional service go hand in hand.
