How To Turn A One Person Business Into Several Businesses

Transcript

Speaker: 00:00:01

Welcome to another episode of Talking

Hospitality.

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I'm Timothy R Andrews and I'm joined today

with my co-host Tracy Rashid.

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Today we ask the question, how can you

build a business from being a one person

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band to several successful companies?

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Our guest today, Nick Clover, shares his

story of why he started, the highs and

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lows of his journey and what the future

holds now 21 years later.

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We're excited to bring you today's episode

with the support of our esteemed brand

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partners, Graphic Kitchen.

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Graphic Kitchen stands at the forefront of

innovative design solutions, transforming

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spaces into vibrant, engaging

environments.

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They specialize in spoke graphic designs

that breathe life into any setting.

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Whether it's a bustling restaurant or a

chic hotel lounge,

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and memorable experience.

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Discover their stunning portfolio and how

they can elevate your space at grap

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Welcome back everybody.

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Thanks for joining us again.

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But today we're diving into the world of

hospitality with a very special guest,

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Nick Clover, the visionary behind Tolo,

Appetite for Work and HJUK.

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Nick, it's a pleasure to have you with us

and welcome to the show.

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So Nick, you have built an impressive

portfolio with a total of only a prototype

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for work and HJUK.

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So let's start from the beginning.

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And please let us know what those

businesses are and what they're all about.

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But also how did your journey in

hospitality begin?

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So, 14 years old, working in a pub.

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Joined some cash.

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Remember the time, planning to go into

Glastonbury the following year.

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So, um, pocket money is always helpful,

right?

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And for the, so I started working in a

pub.

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Loved it.

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Hard work.

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local pub had a successful busy kitchen,

so the pans are coming thick and fast and

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they're going to keep up.

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Some of my fondest memories were working

in that pub with the people I worked with

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as the young kid who just did it best.

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Will Barron Why didn't you at the X14, I

know, wanted to be a pot wash?

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Richard Larkin Well, if I didn't wash

pots, I wouldn't have had any money.

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Well, to go to Glastonbury, also to, you

know, sort of 14 years old, to be able to

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go and see friends, for example, basically

it was a good lesson in life.

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Will Barron Said to work, work for cash.

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My older brother works in hospitality as

well.

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Big inspiration.

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Don't know at the time if there was any

association there, it was more just a case

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of, I might've been the first to actually

work in hospitality.

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And I think he had worked in another pub

for a friend of the family doing similar

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thing, but watch, it looks fun, it suits.

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How did you go from a 14-year-old to a

flat for work, HGK and a toilet?

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I got experience in the kitchen, got

experience in the front of Paris, got

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experience in behind the bar, which is

probably happiest throughout my growing up

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through studying at the university and did

a 18-month employment with a commercial

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business, which is fab, a lot of hard

work, understanding why that garage needed

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a secretary, why the AI needed a...

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account to pay that person in the team.

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So he just kind of put the pieces together

in terms of what makes that business a

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business.

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So I didn't have that experience before.

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So that was great.

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Because my passion for hospitality, I love

it.

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And seeing Chris is 30 months older, he

sort of thrives as a general manager.

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I just thought, this is what I want to do.

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I just want to be talking to people who

are more relatable to me, because of the

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people that I've known, worked with,

friends.

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This is one thing that I'm quite proud of

is I didn't have any candidates or any

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clients.

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But my contact was there, if that makes

sense, like in terms of one.

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or two restaurants they weren't going to

do.

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But they were just getting out and making

a game of it, suddenly recruiting in

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Bristol.

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So Birmingham and then at the South Coat,

it's kind of London and Hamlet for quite a

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while, really.

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It was more the areas that hadn't been

covered by there's a lot of established

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businesses at the time who had that.

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So maybe I wasn't that clever because I

liked to be on the road for a couple of

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hours and then the main people come back,

well I was in front of the candidates and

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this is the job center.

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They were putting the penny on marketing

for the first.

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Yeah, because I didn't have any money.

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I had a couple of grants to keep it going

for three months.

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And that's why I just wanted to.

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It sounds like you really jumped in just

head first.

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Yeah.

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And you just wanted to do it.

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Yeah.

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I had a friend, a friend actually that I

was talking to about it and she had a

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small commercial, so I said, I'm thinking

about this.

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And it changed in where I'm at the moment.

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It was the time to move on.

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Expectations based on my time without a

resource.

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So it was why I got a bit of a telling

off, even though I massively delivered on

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the financial figures and it was just the

app and the process behind it.

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Whoa, I got told off a lot that time.

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You know, and it's sort of, hang on a

minute.

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I've literally doubled the expectations of

people working shifts and, you know, hours

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of hemp's working.

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And so I thought, no, I'm going to move

on.

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Speaking to a friend, I got a phone call

from one of her consultants who said, hey,

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here you're planning on setting up a

recruitment company.

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I said, yeah, I need to get something in

the yellow pages today.

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So I'm thinking something starting with A.

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She said, yeah, I heard that.

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What about appetite?

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And I was just like, I was like,

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Yeah.

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Just, yeah.

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So I popped down with a bunch of flowers

and a box of chocolates and a couple of

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boards wide for the office.

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Because it really meant something that

she'd actually thought, didn't really know

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her, to phone up and say, what about that?

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So that's pretty cool.

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So I can't take credit for the name and

appetite across two businesses.

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And I work in recruitment, the permanent

side, which is all about getting people,

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just giving them the best experience,

understanding businesses, why they're the

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best business for that candidate and

people.

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So watching the team do it now to the same

standard with...

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guys with a lot of experience or the guys

with no experience.

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It's fantastic.

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When Gem, who I worked with, joined at a

dark time of, she didn't know it was dark,

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but I basically hit the recession, hadn't

reacted quickly enough to the staffing and

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ended up, face to back once you, I'll

probably say, I just worked my way out of

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it.

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The question that Dad asked me was, was it

worth it?

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It's like, yeah, because otherwise I'm

going to just destroy the brand forever

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and my reputation.

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And it's, you know, that's key.

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They do a great job.

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They do put the candle in first.

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Yeah, over the pine

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And that's really important because the

onboarding, when you join a new job, it's

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the next step in your career in an

industry that's really under underrated in

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terms of the respect levels.

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And they do take pride in and get a buzz

as I did.

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When you've got that kind of thing, it's

literally made their day.

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And it's really cool to hear that.

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You know, so forget money, forget it's

about people.

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Yeah, that will happen if you're good.

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And the focus being the opposite from what

I saw in that brief stint in the previous

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business to the way I see the guys

operating now.

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It's

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is just get the people right, give the

right coaching, give the right amount of

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time to understand the business and to

understand the candidate.

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And so just to do a good job, and the buzz

at the end of it is, you know, you've made

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someone's day, right?

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What feels better than that?

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And you talk about hospitality, friends

for life.

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Yeah.

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You know, you can see those relationships

happening on the supply side of the

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recruiters and in the good businesses and

there's a few of them.

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So yeah.

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There's a golden thread with our guests

and it's very much that despite whatever

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you've been through, ups and downs, it's

worth it.

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I think everyone has said it's worth it.

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Yeah.

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I'm already passionate about industry.

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Yeah, same thing.

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Like there are just, there are some common

themes that just keep coming through.

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And I don't know it's cause we're

attracted to the type of people cause

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we're that is those type of people.

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So I had this conversation with the Rain

Copes and then I had a BIHS app.

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big case of hospitality and I know

Michelle, but yes, yeah.

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Yeah.

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Right.

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And so, even when we meet the operas this

year, that was incredible because that was

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all about people in our industry.

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Everything that we try to do is make it

better for the people.

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Yes.

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Right.

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So that when they come to our industry,

they've got jobs, they've got a profession

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that we're all proud of.

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Yes.

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So we want them to see the fun side.

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Of course you have to work, you have to

work in any job if you really want to get

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somewhere and that's you're really lucky.

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Right.

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So to see that, it's a, it's a, I'm glad

you pulled that out because this is great

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as well, because having been an recruiter

myself, I was always quite passionate.

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And when my top team was called Learn,

Train, Recruit, that's what we did,

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because we trained them up.

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You know, before we put them into work, we

did like 10,000 people, we trained 10,000

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people from scratch in six years.

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So then when they came up, when they did

their first job, they had some skills set.

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Right.

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So that philosophy runs through, let's say

we're talking about hospitality as well,

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which is why I was totally not doing it.

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We have signed up to your mentors program.

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So because it's about helping people in

the industry, because whilst hopefully

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I've got a lot more to give, there's, you

know, there's people that are coming

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through that need to see what I want.

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Yeah.

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And it's so refreshing when you recruiters

talk about the industry here.

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You know, they took my hospitality first

as opposed to the

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recruitment, which is when I think

recruitment and there are those

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recruiters, I'm sure you know them, I know

them, they'll always be calling, but if

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you can't look on that, they're literally

just to make money and just ask.

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And it's a lot of patience for it.

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It's about the people as well.

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As you said before, it's meeting your

clients and your potential placements face

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to face.

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So it's not the opposite number.

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You're not just trying to fill a seat,

you're just trying to get your money.

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It's about people having it.

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which makes an opportunity, which makes

the world a different place.

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It's a massive connection.

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And that's where, that's where in five

years time, that presence likely to be

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client.

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You know, it's seeing the CDPs go in and

become head chef and hey, I've been in a

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sous chef sort of thing.

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It's like good people are never quiet.

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So, but it is, it is, I think it's been

the underdogs as well to them, isn't it?

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Because if we look at the way that they're

reviewed, and I'm going to mention K's

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name again, 165 billion turnover and

they're complaining to be recognised as an

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industry, I don't know, I don't know, I

don't know, I don't know.

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It's the previous class system, the way

that parents and teachers view the

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industry.

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You know, I know you two have been into

the schools to encourage, and I love that.

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I absolutely love that.

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I'd love to get involved in that at some

point.

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And the interesting bit that, you know,

spending time with the teachers and the

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parents to feel proud about their kids

doing something that they would get at.

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And you mentioned a competition between

schools and that's absolutely amazing

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because kids are the bosses at the end of

the day, aren't they?

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They're just influenced by other people to

get through that way as well as spending

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time.

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So I do love that.

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I mean, certainly I've seen.

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know, a few people that are, well, someone

very close to me that would do some

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hospitality, brother actually, and you

know, a couple of the guys from school

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like, what's going on?

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It's like, hospitality, Bunningham

restaurant.

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And it's just like, what?

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That's real.

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That's really, really real.

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They don't know how hard this guy works

and what it's like doing a shift.

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You should try because it's great fun.

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Yeah, you might be frowned upon, but so

what?

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Be the underdog.

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And look at the case studies in the

industry and the encouragement of kids

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coming into it.

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They can be that person.

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So, you know, I think we're...

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We do know the challenges in the industry.

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We know that there's a big burnout.

242

00:11:08,171 --> 00:11:11,012

We know there's a drug and alcohol problem

and people taking the wrong coaching

243

00:11:11,012 --> 00:11:13,934

mechanisms, because I believe that that's

because it's easy.

244

00:11:13,934 --> 00:11:16,515

You take the easy choice and you're in an

industry that's got alcohol everywhere,

245

00:11:16,515 --> 00:11:17,535

but then it shows the whole world.

246

00:11:17,535 --> 00:11:17,956

Right.

247

00:11:17,956 --> 00:11:19,036

But what do we do with our managers?

248

00:11:19,036 --> 00:11:19,516

Right.

249

00:11:19,516 --> 00:11:21,197

What do we do with our, with our teams?

250

00:11:21,197 --> 00:11:23,418

We reward them by giving them beer.

251

00:11:23,418 --> 00:11:24,379

It's absolutely fine.

252

00:11:24,379 --> 00:11:25,039

But why?

253

00:11:25,039 --> 00:11:26,520

Because that's also easy.

254

00:11:26,520 --> 00:11:29,661

So when it becomes case, someone is burnt

out or they've had something happen in

255

00:11:29,661 --> 00:11:30,882

their lives and.

256

00:11:30,882 --> 00:11:32,002

They turn to something.

257

00:11:32,002 --> 00:11:36,205

That's the reason that the drug and the

alcohol problem has become too much of a

258

00:11:36,205 --> 00:11:39,087

coping mechanism to actually affect

people's lives.

259

00:11:39,087 --> 00:11:43,390

And I think hospitality can't be solely

responsible for that, but it can think

260

00:11:43,390 --> 00:11:44,230

differently.

261

00:11:44,431 --> 00:11:45,191

It can think differently.

262

00:11:45,191 --> 00:11:46,432

Let's go paintballing.

263

00:11:46,432 --> 00:11:47,533

Let's not say well done.

264

00:11:47,533 --> 00:11:48,694

It's just being a little bit creative.

265

00:11:48,694 --> 00:11:51,916

I mean, hospitality is not the only

industry that's responsible for that.

266

00:11:51,916 --> 00:11:52,817

All businesses do it.

267

00:11:52,817 --> 00:11:53,998

All industries do it.

268

00:11:53,998 --> 00:11:55,559

It's those Christmas parties.

269

00:11:55,559 --> 00:11:56,699

I'm doing exactly the same thing.

270

00:11:56,699 --> 00:12:00,010

Let's go to a restaurant and we'll pant

some iron and drink beer.

271

00:12:00,010 --> 00:12:03,851

But going back to the atria, Tim, as to

why that was such a good thing, you know,

272

00:12:03,851 --> 00:12:07,493

go to the industry events, there's nothing

wrong with celebrating the directors and

273

00:12:07,493 --> 00:12:10,954

the CEOs and the heads of, et cetera, et

cetera, but they're really doing quite

274

00:12:10,954 --> 00:12:11,054

well.

275

00:12:11,054 --> 00:12:13,535

Atollo is about a trapped retained

developer.

276

00:12:13,755 --> 00:12:17,237

Every business I'm involved in, Appetite

for recruitment and work, is a trapped

277

00:12:17,237 --> 00:12:17,817

retained developer.

278

00:12:17,817 --> 00:12:22,279

So, to mention the atria in a second, the

standard Appetite for work, when I got

279

00:12:22,279 --> 00:12:25,360

introduced to him, if you know my

gardener, you realize just quite how much

280

00:12:25,360 --> 00:12:28,566

of a legend he is, how good he is, how

strong he is, how dedicated he is.

281

00:12:28,566 --> 00:12:32,768

Part of that process and his team are, is

getting people into the shifts at Wembley,

282

00:12:32,768 --> 00:12:35,269

Twicken and Ascot, whatever that might be,

to earn some cash.

283

00:12:35,269 --> 00:12:36,490

I can't even remember when I was 14 years

old.

284

00:12:36,490 --> 00:12:36,950

Yeah.

285

00:12:36,950 --> 00:12:39,091

And he said, well, we don't probably need

to be able to serve alcohol.

286

00:12:39,091 --> 00:12:39,532

Yeah, fine.

287

00:12:39,532 --> 00:12:42,013

But ultimately that first taste, if

they've got a great experience, they know

288

00:12:42,013 --> 00:12:43,354

exactly where to go when they get there.

289

00:12:43,354 --> 00:12:44,074

They're not getting lost.

290

00:12:44,074 --> 00:12:45,095

They're not getting stressed.

291

00:12:45,095 --> 00:12:47,676

If you're right, so you go in for those

doors, you turn left, you turn right.

292

00:12:47,676 --> 00:12:48,957

It's going to be a stand there.

293

00:12:48,957 --> 00:12:51,058

Paul's going to be on the stand and then

he's going to give you this.

294

00:12:51,058 --> 00:12:51,778

You're going to come through.

295

00:12:51,778 --> 00:12:52,919

See it already.

296

00:12:53,119 --> 00:12:54,120

You're not stressed.

297

00:12:54,120 --> 00:12:56,961

And that can be the first time they've

caught a pint.

298

00:12:56,961 --> 00:12:57,762

First time

299

00:12:57,762 --> 00:13:00,583

clear the table, first thing they've

served the plate.

300

00:13:00,583 --> 00:13:03,925

And so to have the whole experience case

of, well, surely there's responsibility

301

00:13:03,925 --> 00:13:07,607

there because if they've had a really bad

experience, then they might not come back

302

00:13:07,607 --> 00:13:10,849

to the next shift or they might not in an

ideal world, which I know has happened to

303

00:13:10,849 --> 00:13:15,291

a few people, falling in love with the job

and actually then taking it as a career.

304

00:13:15,291 --> 00:13:18,093

And one of our key challenges is

attracting people.

305

00:13:18,093 --> 00:13:21,014

So there's definitely a strong purpose

with Applite for Work.

306

00:13:21,035 --> 00:13:23,436

And then back to, we're going back and

forward, which I love.

307

00:13:23,436 --> 00:13:25,877

The Okras, it was Chris and Kieran's idea,

308

00:13:26,338 --> 00:13:29,419

predominantly college years background,

because Fletcher, Permanayam and Kieran

309

00:13:29,419 --> 00:13:31,420

and Bailey from Wagamomus and Hard Rock.

310

00:13:31,420 --> 00:13:32,180

They're both Hard Rock.

311

00:13:32,180 --> 00:13:32,960

Great guys.

312

00:13:32,960 --> 00:13:34,641

And with our other business partner, Ian.

313

00:13:34,641 --> 00:13:38,203

But I think the four of us, Ian Burke,

yourself, K2.com and various other things.

314

00:13:38,203 --> 00:13:41,764

So we're kind of a cool team, but you

can't think in the way that someone else

315

00:13:41,764 --> 00:13:41,944

does.

316

00:13:41,944 --> 00:13:45,065

So I know that we were four of us who sat

there and Kieran had come up with this

317

00:13:45,065 --> 00:13:46,606

idea with the Hard Rocks, which is

amazing.

318

00:13:46,606 --> 00:13:49,887

But it's actually, it's not that we didn't

talk about negatively, but it's actually

319

00:13:49,887 --> 00:13:51,628

about celebrating the real people.

320

00:13:51,628 --> 00:13:54,806

They had someone called Joan, 30 years in

Hard Rock, waitress.

321

00:13:54,806 --> 00:13:58,147

Fantastic with the team, fantastic with

the guests and completely underestimated

322

00:13:58,147 --> 00:14:00,848

by the snobs that hospitality is not a

career and all that kind of nonsense that

323

00:14:00,848 --> 00:14:02,469

Boris came out with back in the day.

324

00:14:02,469 --> 00:14:08,332

And then it's sort of to maintenance and

to support to bar the entry-level person

325

00:14:08,332 --> 00:14:14,094

and the reaction to getting that, so I

literally made that year, literally made

326

00:14:14,094 --> 00:14:18,016

that year rather than, you know what, the

CEO who's just got an award and gotten mad

327

00:14:18,016 --> 00:14:20,597

at tomorrow, it might appease his high

ego, you know, initially.

328

00:14:20,597 --> 00:14:21,397

Whereas...

329

00:14:21,486 --> 00:14:24,909

People have been sort of thrown around on

stage and just literally just like, yeah,

330

00:14:24,909 --> 00:14:26,050

this is what it's about.

331

00:14:26,050 --> 00:14:26,891

This is what it's about.

332

00:14:26,891 --> 00:14:29,794

Because actually the CEO doesn't need to

be, I'm not saying there's anything wrong

333

00:14:29,794 --> 00:14:32,857

with that, but my view is getting it in

the right order.

334

00:14:32,857 --> 00:14:36,561

And Chris McKeown kind of nailed that

because you're celebrating a CEO who's not

335

00:14:36,561 --> 00:14:38,001

going to be anywhere without Jones.

336

00:14:40,234 --> 00:14:44,256

And I mean, on the night of one of the

runners up, which was speaking to her

337

00:14:44,256 --> 00:14:46,158

before she went on, she was so excited.

338

00:14:46,158 --> 00:14:47,178

Oh really?

339

00:14:47,178 --> 00:14:48,339

And she came to see her.

340

00:14:48,339 --> 00:14:49,700

Oh, she didn't get the prize.

341

00:14:49,700 --> 00:14:50,741

And she was disappointed.

342

00:14:50,741 --> 00:14:54,883

But she turned to me and she just went,

I'll give it next year.

343

00:14:54,883 --> 00:14:55,384

Oh really?

344

00:14:55,384 --> 00:14:58,246

And I was like, yeah, that's a true bond.

345

00:14:58,246 --> 00:14:58,466

Right.

346

00:14:58,466 --> 00:14:59,767

I was like, this is it.

347

00:14:59,767 --> 00:15:00,447

This is it.

348

00:15:00,447 --> 00:15:01,128

Yeah.

349

00:15:01,128 --> 00:15:03,029

And it did create a lot of good will.

350

00:15:03,029 --> 00:15:03,209

It did.

351

00:15:03,209 --> 00:15:10,073

So far I've been in the room and like you

say, really appreciating it.

352

00:15:10,134 --> 00:15:13,616

Even being nominated, you know, and then

when it was enough for a lot of people.

353

00:15:13,616 --> 00:15:14,756

Yeah, yeah, yeah.

354

00:15:15,137 --> 00:15:16,478

Yeah, really, really good.

355

00:15:16,478 --> 00:15:20,361

First of its kind and certainly won't be

the last couple of things we tweak on in

356

00:15:20,361 --> 00:15:24,223

terms of the, but the first event of its

kind, you kind of, and thank you for a

357

00:15:24,223 --> 00:15:28,346

little bit of constructive feedback, but

actually on the most part, 95% it was

358

00:15:28,346 --> 00:15:29,066

pretty much on point.

359

00:15:29,066 --> 00:15:33,970

As you were building, did you have a

philosophy when you first started or a key

360

00:15:33,970 --> 00:15:37,132

principle when you first started that this

is what I'm going to be about?

361

00:15:37,132 --> 00:15:39,850

Or did you kind of do it and then it

developed over time?

362

00:15:39,850 --> 00:15:41,050

Oh, developed over time.

363

00:15:41,051 --> 00:15:43,753

So when I set up a type of recruitment, I

did think about doing the temp side

364

00:15:43,753 --> 00:15:47,716

because I'm going to Manchester and

having, you know, people working in the

365

00:15:47,716 --> 00:15:52,760

schools in the kitchen and first, my first

temp, Jack Makin's friends, stuff, I

366

00:15:52,760 --> 00:15:55,963

picked him up and took him to the school,

dropped him off and then came back because

367

00:15:55,963 --> 00:15:57,083

somebody didn't want me to transport.

368

00:15:57,083 --> 00:15:58,384

So I did think along the temping line.

369

00:15:58,384 --> 00:16:01,127

I never forgot about that because then I

just got, I'd never done permanent

370

00:16:01,127 --> 00:16:02,888

recruitment, never done hospitality

recruitment.

371

00:16:02,888 --> 00:16:06,871

That kind of compliance and said, this

was, let's just see what this is like.

372

00:16:06,871 --> 00:16:09,773

And then when I found permanent

recruitment.

373

00:16:10,134 --> 00:16:11,234

It's got to be a bit natural, hasn't it?

374

00:16:11,234 --> 00:16:11,434

Yeah.

375

00:16:11,434 --> 00:16:14,915

When I found permanent recruitment, it

was, I've done it before, not the

376

00:16:14,915 --> 00:16:17,816

post-partum recruitment, but the permanent

recruitment and it was just the case of

377

00:16:17,816 --> 00:16:19,576

kind of went completely that way.

378

00:16:19,576 --> 00:16:20,056

And I loved it.

379

00:16:20,056 --> 00:16:22,977

I loved finding out about the businesses

in a really intimate level and the

380

00:16:22,977 --> 00:16:26,858

operational structure, so it was the

reporting structure from the, for the MD

381

00:16:26,858 --> 00:16:30,359

to the regional director, to the area

managers and just having all that basic

382

00:16:30,359 --> 00:16:33,440

knowledge of, I'll bet it's the people,

it's an anagram of people, you know, so

383

00:16:33,440 --> 00:16:34,500

and it's really, really important.

384

00:16:34,500 --> 00:16:39,981

And then understanding what the features,

the benefits, the career planning and

385

00:16:40,514 --> 00:16:43,475

type of people that you're going to be

working with, people are working with, how

386

00:16:43,475 --> 00:16:45,256

do you describe your teams?

387

00:16:45,256 --> 00:16:46,217

How do you describe the company?

388

00:16:46,217 --> 00:16:49,059

All those kinds of things that you ask

those questions and the guys still do it

389

00:16:49,059 --> 00:16:52,501

today, and it's really, really important

and digging deep.

390

00:16:52,501 --> 00:16:54,822

That's just almost even not opening yet.

391

00:16:54,862 --> 00:16:58,784

Getting that understanding as to why, why

with this amazing candidate and why is

392

00:16:58,784 --> 00:17:00,485

this an amazing candidate?

393

00:17:00,485 --> 00:17:03,467

Why is this person worth employing?

394

00:17:04,268 --> 00:17:07,706

Because we all know it's like 16,000

pounds to train up.

395

00:17:07,706 --> 00:17:08,206

new manager.

396

00:17:08,206 --> 00:17:11,487

And then obviously look at the turnover of

staff so you can increase the retention of

397

00:17:11,487 --> 00:17:12,388

your teams, et cetera.

398

00:17:12,388 --> 00:17:16,830

So that person's got to be really, really

good to be worth, forget any fees attached

399

00:17:16,830 --> 00:17:17,990

to it, to be a given HR.

400

00:17:17,990 --> 00:17:19,671

So you've got to get to know them.

401

00:17:19,671 --> 00:17:21,712

That was my sole focus.

402

00:17:21,712 --> 00:17:24,993

I think to answer your question, no,

you've been completely apathetic from what

403

00:17:24,993 --> 00:17:26,074

I've got introduced to Mike.

404

00:17:26,074 --> 00:17:29,815

Yeah, that was in the back of my mind, but

it certainly was an opportunist.

405

00:17:29,815 --> 00:17:30,876

Actually, do you know what?

406

00:17:30,876 --> 00:17:35,237

Why don't we set up on the back of an

established and a tempting business?

407

00:17:35,470 --> 00:17:36,470

quite a nice experience.

408

00:17:36,470 --> 00:17:37,751

It comes from strength to strength.

409

00:17:37,751 --> 00:17:38,632

It's amazing.

410

00:17:38,632 --> 00:17:43,916

HGA was completely, completely fluke on

the back of meeting Jordan, who had that

411

00:17:43,916 --> 00:17:47,700

business, I don't know if we've talked

about this, to the point of throwing it

412

00:17:47,700 --> 00:17:50,622

back in the way, an amazing, lost their

way.

413

00:17:50,622 --> 00:17:54,085

They're then going into, with support, you

know, to the hospitality industry.

414

00:17:54,085 --> 00:17:57,928

And so, wow, I'm lucky to be introduced to

it at early days, really, really early

415

00:17:57,928 --> 00:18:01,351

days, and Jordan and I were paired up and

she had a job board and a recruitment

416

00:18:01,351 --> 00:18:05,213

agency, so sort of, actually we teamed up.

417

00:18:05,602 --> 00:18:11,547

Made the changes, put a lot of money into

a new website and all the systems were

418

00:18:11,547 --> 00:18:14,489

running behind it and spent time then

relaunched.

419

00:18:14,829 --> 00:18:18,052

But no, it was just coincidental that you

have a conversation that sort of makes

420

00:18:18,052 --> 00:18:19,894

sense and some of them, they're taller.

421

00:18:19,894 --> 00:18:23,497

I met Chris at an event, I think it was

when Haley was talking about delivering on

422

00:18:23,497 --> 00:18:28,361

the hospitality priority campaign and just

in passing, so Chris didn't know him.

423

00:18:28,361 --> 00:18:29,521

Said, hey, let's be in touch.

424

00:18:29,521 --> 00:18:33,885

Went to a couple of his events with

Kieran, the ESP, Rims 101.

425

00:18:34,726 --> 00:18:38,468

made a point of taking time to, I think

our first meeting was a beer and they were

426

00:18:38,468 --> 00:18:40,850

buzzing because I think they just

sponsored for something and the next one

427

00:18:40,850 --> 00:18:42,231

was a coffee.

428

00:18:42,231 --> 00:18:44,993

Let's talk, let's reduce the energy levels

and talk.

429

00:18:44,993 --> 00:18:48,695

I got a call from Chris one day saying,

this guy, James Lemon, has set up Let's

430

00:18:48,695 --> 00:18:50,897

Holo and he has approached me.

431

00:18:50,897 --> 00:18:53,118

Basically wanted to, his set up wasn't

right.

432

00:18:53,118 --> 00:18:57,861

So I thought to call you, then Ian,

myself, Chris and Kieran chatted.

433

00:18:57,861 --> 00:19:00,963

We'd already done a couple of sessions

with them just to help make sound in terms

434

00:19:00,963 --> 00:19:03,865

of, you know, ask those questions in terms

of where the business that we wanted to

435

00:19:03,865 --> 00:19:04,485

be.

436

00:19:04,634 --> 00:19:09,336

We already knew each other and then yeah,

it's a fairly tight window to take on

437

00:19:09,336 --> 00:19:09,616

Atolo.

438

00:19:09,616 --> 00:19:10,596

That was already set up.

439

00:19:10,596 --> 00:19:15,398

But when I read the Atolo, the reasoning

behind it, which is like, this is like

440

00:19:15,398 --> 00:19:16,159

looking in a mirror.

441

00:19:16,159 --> 00:19:17,679

You're talking, it's all the right things.

442

00:19:17,679 --> 00:19:22,181

It's about the mentoring and the

importance of how many people lived for so

443

00:19:22,181 --> 00:19:23,862

long without having a mentor.

444

00:19:25,843 --> 00:19:29,145

If there was just that time taken and

actually the industry culture, that's just

445

00:19:29,145 --> 00:19:29,885

one small aspect.

446

00:19:29,885 --> 00:19:31,554

It's about doing one small thing.

447

00:19:31,554 --> 00:19:33,554

that makes a significant difference.

448

00:19:33,554 --> 00:19:34,615

And that's what we believe in it.

449

00:19:34,615 --> 00:19:36,035

That's why you got involved.

450

00:19:36,035 --> 00:19:39,257

And then obviously the training aspects

and, and community is a plus and being

451

00:19:39,257 --> 00:19:40,697

able to do the operence.

452

00:19:40,697 --> 00:19:44,879

But the bottom line is actually with the

support, you know, the retention rates

453

00:19:44,879 --> 00:19:48,741

will, which is pushed off the scale in

hospitality can be reduced because people

454

00:19:48,741 --> 00:19:49,421

just need support.

455

00:19:49,421 --> 00:19:50,701

Good people need support.

456

00:19:50,742 --> 00:19:51,722

And we all do.

457

00:19:51,722 --> 00:19:54,483

I mean, I didn't have a mentor for way too

long.

458

00:19:54,683 --> 00:19:59,185

I was probably about 15 years too late,

which could have taken a lot of the pain

459

00:19:59,185 --> 00:20:00,265

and stress out of it.

460

00:20:00,634 --> 00:20:03,936

just to feel that bit of support and

completely isolated at times, it just all

461

00:20:03,936 --> 00:20:05,357

feels like it's against you.

462

00:20:05,357 --> 00:20:09,880

And that proactivity of competitors, et

cetera, it's going to sort of set a limb

463

00:20:09,880 --> 00:20:14,623

here and just doing the trial and error,

which is amazing because I think you have

464

00:20:14,623 --> 00:20:17,025

to have that drive, that energy.

465

00:20:17,025 --> 00:20:19,507

And actually that was a good question

before in terms of why, because I believe

466

00:20:19,507 --> 00:20:19,987

in this industry.

467

00:20:19,987 --> 00:20:21,568

I've seen people being broken by the

industry.

468

00:20:21,568 --> 00:20:23,669

I've seen people being discouraged in the

industry.

469

00:20:23,810 --> 00:20:28,333

Therefore, I'm very, very passionate about

it and to be able to do the cool stuff

470

00:20:28,333 --> 00:20:29,610

while being realistic.

471

00:20:29,610 --> 00:20:33,011

most tinted glasses and all that, but at

the same time, the clothes and the tinted,

472

00:20:33,011 --> 00:20:33,771

not completely blanked out.

473

00:20:33,771 --> 00:20:34,211

Yeah.

474

00:20:34,211 --> 00:20:36,933

So with a realistic approach, I think that

realistic approach is, yeah, let those

475

00:20:36,933 --> 00:20:39,793

things do the change and decisions people

are making.

476

00:20:39,854 --> 00:20:43,595

You know, as you talked about drugs and

alcohol and that easy support, which is

477

00:20:43,595 --> 00:20:45,996

the most even support, yeah, if abused.

478

00:20:46,436 --> 00:20:47,777

And, you know, we know it's right.

479

00:20:47,777 --> 00:20:49,938

And I didn't realize this is me just, I

was going into it.

480

00:20:49,938 --> 00:20:53,179

So I was going, but I was working with

someone, he decided to go back into

481

00:20:53,179 --> 00:20:57,441

industry, kept in touch, popped down and

he was telling me, this is, this is

482

00:20:57,441 --> 00:20:59,281

something that people will really resonate

with.

483

00:20:59,350 --> 00:21:02,371

I didn't realize that, you know, so many

businesses, we're going to talk about the

484

00:21:02,371 --> 00:21:04,072

potential of the market, it's going to be

real.

485

00:21:04,072 --> 00:21:06,973

You've been basically doing coke, having a

shot of tequila to get yourself through

486

00:21:06,973 --> 00:21:07,693

the shift.

487

00:21:07,693 --> 00:21:09,274

What do you do after the shift?

488

00:21:09,294 --> 00:21:10,855

Oh, well then you, then the party starts,

right?

489

00:21:10,855 --> 00:21:11,075

Okay.

490

00:21:11,075 --> 00:21:14,036

Then you feel pretty, and what if

something's going wrong in your life at

491

00:21:14,036 --> 00:21:14,476

that point?

492

00:21:14,476 --> 00:21:19,219

It might just be a party period of time

for a while, but what happens if you have

493

00:21:19,219 --> 00:21:20,239

a bereavement in the family?

494

00:21:20,239 --> 00:21:22,320

What happens if you have a relationship

break up?

495

00:21:22,320 --> 00:21:24,941

You know, at that point it becomes a case

of something that was fun becomes really

496

00:21:24,941 --> 00:21:26,134

something that's quite dark.

497

00:21:26,134 --> 00:21:27,875

And the balance is missed out on.

498

00:21:27,875 --> 00:21:32,657

So as I mentioned before, if companies can

not always be rewarding with alcohol, but

499

00:21:32,657 --> 00:21:34,919

they can be actually doing sort of fun

activities.

500

00:21:34,919 --> 00:21:37,420

The restaurant I was at, which is called

the Mississippi Exchange in Guildford,

501

00:21:37,420 --> 00:21:40,081

amazing American quality style.

502

00:21:40,202 --> 00:21:41,903

People dancing on the tables at Christmas

and stuff.

503

00:21:41,903 --> 00:21:43,363

We used to go play football.

504

00:21:43,384 --> 00:21:46,245

I wasn't a footballer, I'm a rugby player,

but I can, I know how to kick a football

505

00:21:46,245 --> 00:21:48,307

and to run around and so just get fun.

506

00:21:48,307 --> 00:21:51,348

We just play and then we had a competition

with another couple of the restaurants and

507

00:21:51,348 --> 00:21:52,389

doing all those kinds of things.

508

00:21:52,389 --> 00:21:53,422

And it's just.

509

00:21:53,422 --> 00:21:54,442

I mean, that's just one example.

510

00:21:54,442 --> 00:21:57,364

And I think sport is a really good

recreational activity.

511

00:21:57,364 --> 00:21:59,945

It would do, yeah, you know, it's nothing

wrong if you go and have a beer and get

512

00:21:59,945 --> 00:22:00,686

smashed over and over.

513

00:22:00,686 --> 00:22:04,328

I mean, there's not, I'm not a judge,

like, you know, but at the same time, I

514

00:22:04,328 --> 00:22:07,429

think we do have a responsibility to do

other things.

515

00:22:10,370 --> 00:22:15,512

So in those moments of doubts or

challenge, how do you stay focused,

516

00:22:15,512 --> 00:22:16,653

old-spyred?

517

00:22:16,693 --> 00:22:17,874

By reinventing a thing.

518

00:22:17,874 --> 00:22:21,516

I think having the next opportunity, one

thing, but then you can also get lost in

519

00:22:21,516 --> 00:22:25,458

that because hang on a minute, how do I

stay focused?

520

00:22:26,098 --> 00:22:27,339

Because I'm passionate.

521

00:22:27,399 --> 00:22:31,761

So to back off from everything after COVID

and it being, for so many reasons, a

522

00:22:31,761 --> 00:22:34,663

really difficult time, that then it's sort

of a case of, okay, right, so the next

523

00:22:34,663 --> 00:22:38,505

site of things starts, it's very, very

different with different energy, different

524

00:22:38,505 --> 00:22:39,670

personalities.

525

00:22:39,670 --> 00:22:41,570

the point of being lost.

526

00:22:41,570 --> 00:22:42,170

Yeah.

527

00:22:42,170 --> 00:22:43,411

And I was lost during the banking session.

528

00:22:43,411 --> 00:22:45,491

You can say, well, how the hell do I get

out of this?

529

00:22:45,491 --> 00:22:46,851

Or how do I get back into this?

530

00:22:46,851 --> 00:22:50,933

And in the case of, well, you just do, you

just do and try to be as kind and strong

531

00:22:50,933 --> 00:22:55,254

as possible, but I think that there's a

lot of leaders out there that probably,

532

00:22:55,254 --> 00:22:57,975

you know, it looks absolutely amazing

because there are certain times behind the

533

00:22:57,975 --> 00:23:02,776

scenes it's, it's an absolute, if I can

say shitshit and you, you kind of, you

534

00:23:02,776 --> 00:23:05,657

hide that, you put your front up there

and, and that's not actually healthy for a

535

00:23:05,657 --> 00:23:06,157

human being.

536

00:23:06,157 --> 00:23:08,997

So it's actually, you know, we work with

hospitality action.

537

00:23:09,078 --> 00:23:11,938

to be able to know everyone in the team.

538

00:23:11,938 --> 00:23:15,439

And obviously, you know, to phone up and

get those conversations, those supporters

539

00:23:15,439 --> 00:23:17,340

conversations, which is really, really

important.

540

00:23:17,340 --> 00:23:19,360

And I've got no embarrassment behind that

at all.

541

00:23:19,360 --> 00:23:23,321

In fact, you know, I think there are times

where there's just too much going on.

542

00:23:23,362 --> 00:23:26,683

So to keep that motivation and drive is

the case of, right, well then, okay, at

543

00:23:26,683 --> 00:23:28,843

that point, what gets me out of bed in the

morning?

544

00:23:28,843 --> 00:23:29,503

What I want to do.

545

00:23:29,503 --> 00:23:32,384

And actually I want to get out of bed in

the morning.

546

00:23:32,844 --> 00:23:36,005

If you'd asked me that question two months

ago, and I'm being really honest with you.

547

00:23:38,110 --> 00:23:41,793

All I'm going to do in my head, right, at

that time, all I'm doing in my head on

548

00:23:41,793 --> 00:23:44,975

certain days is thinking, shit, I've got

to do that, shit, I've got to do that.

549

00:23:44,975 --> 00:23:45,656

I've got to do that.

550

00:23:45,656 --> 00:23:48,198

And all those things that that's what you

get out of bed.

551

00:23:48,198 --> 00:23:52,302

You get out of bed to do those things

rather than sitting there thinking, you

552

00:23:52,302 --> 00:23:54,703

know, playing in your mind, then it

affects your sleep pattern.

553

00:23:54,704 --> 00:23:56,505

Sleep's really, really important.

554

00:23:56,505 --> 00:23:57,586

All of the things that happen.

555

00:23:57,586 --> 00:24:00,709

I mean, luckily I've got a strong enough

support network to be able to come through

556

00:24:00,709 --> 00:24:04,392

to the point of, right, here we go,

reinvention, the next stage, the next

557

00:24:04,392 --> 00:24:04,652

stage.

558

00:24:04,652 --> 00:24:06,466

And I'm really, really excited about it.

559

00:24:06,466 --> 00:24:08,007

Did I enjoy certain times of my career?

560

00:24:08,007 --> 00:24:10,769

No, no, no.

561

00:24:10,769 --> 00:24:14,851

But, I'm still here doing it.

562

00:24:14,851 --> 00:24:18,294

What key piece of advice would you offer

to aspiring leaguers in this society?

563

00:24:18,294 --> 00:24:20,736

Oh, good question.

564

00:24:20,736 --> 00:24:20,916

Okay.

565

00:24:20,916 --> 00:24:23,297

I'm going to go with, I'm going to go with

two words twice.

566

00:24:23,297 --> 00:24:24,518

Confidence and humility.

567

00:24:24,518 --> 00:24:27,400

I think getting that balance right, you

don't be overconfident and then, and then

568

00:24:27,400 --> 00:24:31,323

two, not, not humble enough, because I

think that's really, really key to be real

569

00:24:31,363 --> 00:24:32,624

and a good human being on that side.

570

00:24:32,624 --> 00:24:34,910

And if your confidence is taking a nobble,

which it will.

571

00:24:34,910 --> 00:24:36,170

not, which it will with all of us.

572

00:24:36,170 --> 00:24:38,651

And I think that the character bit is

being able to come through that on the

573

00:24:38,651 --> 00:24:39,631

other side.

574

00:24:39,631 --> 00:24:45,194

Then I think the humility goes to an

unequal level of over compensation, which

575

00:24:45,194 --> 00:24:45,894

isn't good.

576

00:24:45,894 --> 00:24:53,337

And I think then the vulnerability and

bravery are the other two words I'd use.

577

00:24:53,337 --> 00:24:56,398

And that might not make sense, I'll

explain.

578

00:24:56,798 --> 00:24:58,659

The vulnerability is absolutely key,

right?

579

00:24:58,659 --> 00:25:00,180

So we're human beings.

580

00:25:00,300 --> 00:25:04,721

And I think showing that vulnerability,

genuine vulnerability...

581

00:25:04,794 --> 00:25:08,136

not in a way that's going to concern

people, but in a way that is a case of

582

00:25:08,136 --> 00:25:10,877

it's okay to be a human being.

583

00:25:11,578 --> 00:25:14,180

So forget all the other words from the

past, it's okay not to be okay.

584

00:25:14,240 --> 00:25:15,781

I think it's okay to be a human being.

585

00:25:15,781 --> 00:25:20,944

And I think that for a leader is a lot

more engaging than a fake facade, which is

586

00:25:20,944 --> 00:25:24,187

a case of, what's wrong with, I'm not in

that relationship, I don't quite know what

587

00:25:24,187 --> 00:25:24,387

it is.

588

00:25:24,387 --> 00:25:26,748

I think because the vulnerability is not

there sometimes.

589

00:25:26,748 --> 00:25:30,051

And the other word that I used at that

time is fearlessness.

590

00:25:30,051 --> 00:25:32,132

So fearlessness is basically bravery.

591

00:25:32,132 --> 00:25:34,413

To show that vulnerability, I believe is

592

00:25:34,626 --> 00:25:39,207

But it's also then combines with the

confidence to be able to say, I've got

593

00:25:39,207 --> 00:25:39,807

you.

594

00:25:40,028 --> 00:25:40,388

Yeah.

595

00:25:40,388 --> 00:25:43,969

I've got my role locked in to be

approachable.

596

00:25:44,630 --> 00:25:48,411

And, you know, we've said before, it's,

you know, leaders are everywhere.

597

00:25:48,671 --> 00:25:48,891

Yeah.

598

00:25:48,891 --> 00:25:51,752

If it's a case of, you know, you're

working a long shift and people are

599

00:25:51,752 --> 00:25:55,274

lagging in that energy you bring to pull

people up, that's, that's real leadership.

600

00:25:55,274 --> 00:25:57,835

You know, more so than it is to sit in the

boardroom.

601

00:25:57,835 --> 00:26:02,777

This is where you'll be quite authentic

because my first impression of you was, I

602

00:26:02,777 --> 00:26:04,318

knew you were a busy piece.

603

00:26:04,318 --> 00:26:05,018

Yes.

604

00:26:05,338 --> 00:26:10,443

And it was Vicky, Vicky came over, Vicky

Glover.

605

00:26:10,443 --> 00:26:15,307

She came over and she was like, Nick,

what's the, if it's all right, if you

606

00:26:15,307 --> 00:26:16,247

could speak with you.

607

00:26:16,247 --> 00:26:21,372

And I was like, why, why is he asking, you

know, I was like, of course you can, if I

608

00:26:21,372 --> 00:26:22,453

read some of your stuff anyway.

609

00:26:22,453 --> 00:26:24,034

I didn't know she'd said that.

610

00:26:24,034 --> 00:26:24,314

Yeah.

611

00:26:24,314 --> 00:26:29,118

I was like, anyway, and then when I went

over to you, of course you, you know, you

612

00:26:29,118 --> 00:26:32,100

can't, you're paying for the event

essentially.

613

00:26:32,100 --> 00:26:33,281

And then it was like,

614

00:26:33,462 --> 00:26:35,603

Yeah, but yet you're a podcast writer.

615

00:26:35,603 --> 00:26:37,264

And it was just so hungry.

616

00:26:37,264 --> 00:26:42,868

It was just like, so funny because like

talking a lot of times is growing massive,

617

00:26:42,868 --> 00:26:46,591

like literally just been since then, but

we were kind of like just feeling away and

618

00:26:46,591 --> 00:26:51,574

what we wanted to come at that point, but

for you to do that with such deference is

619

00:26:51,814 --> 00:26:55,257

quite rare, particularly in recruitment, I

would say.

620

00:26:55,257 --> 00:26:57,959

So I was quite taken aback by it in a

really positive way.

621

00:26:57,959 --> 00:27:00,260

I was like, I was trying to go, of course

this is all right.

622

00:27:00,260 --> 00:27:02,601

Like that shows you took your talk.

623

00:27:02,778 --> 00:27:07,140

Because you would just, you know, think,

just assume like we get now at sometimes

624

00:27:07,140 --> 00:27:10,482

where people just come up to us because

they, we're not celebrities, but they sort

625

00:27:10,482 --> 00:27:12,123

of think we are in their head.

626

00:27:12,123 --> 00:27:16,245

And they'll just come up to us like quite

rudely sometimes, just expecting us to be

627

00:27:16,245 --> 00:27:17,266

available for learning.

628

00:27:17,266 --> 00:27:20,868

Whereas it, so it was quite, to see that

was quite a, quite a comparison.

629

00:27:20,868 --> 00:27:21,648

So.

630

00:27:21,828 --> 00:27:25,250

The bit of the story that Tim is missing

out, because he did recite this story to

631

00:27:25,250 --> 00:27:27,071

Hades, I know all about this story.

632

00:27:27,071 --> 00:27:30,173

The bit he's missing out is the fact that

at the same time where you were asking me

633

00:27:30,173 --> 00:27:31,493

if you could speak with him.

634

00:27:31,710 --> 00:27:33,650

In his mind, it's like, but you're Nick.

635

00:27:33,650 --> 00:27:34,751

Yeah, yeah.

636

00:27:34,751 --> 00:27:36,492

You're Nick and you've done this, this and

this.

637

00:27:36,492 --> 00:27:39,973

So it was almost double-edged sword and

you both didn't realize you were feeling

638

00:27:39,973 --> 00:27:40,593

the same.

639

00:27:40,593 --> 00:27:42,434

Didn't realize that would make quite the

impact.

640

00:27:42,434 --> 00:27:45,556

And I think he's really sweet to kind of

hook us up as it were.

641

00:27:45,556 --> 00:27:48,877

And actually, I think that being a bit

unassuming is quite important, I think,

642

00:27:48,877 --> 00:27:49,717

for a leader.

643

00:27:49,758 --> 00:27:50,738

And I'm not putting myself as a leader.

644

00:27:50,738 --> 00:27:51,898

I don't feel like a leader.

645

00:27:51,898 --> 00:27:56,320

But I think that if I was to look at

leaders that I know, the strongest leaders

646

00:27:56,320 --> 00:27:59,121

are unassuming sometimes, yeah, rather

than...

647

00:27:59,945 --> 00:28:01,896

I'd say you're a leader, personally,

but...

648

00:28:06,166 --> 00:28:09,687

So that sound Nick, just in case you want

to drink, I'm sure you will.

649

00:28:09,967 --> 00:28:12,328

It means it's time for a rapid fire

question round.

650

00:28:12,328 --> 00:28:14,468

Put the cuppa down for the rest of the

time.

651

00:28:14,468 --> 00:28:15,508

Why am I not scared?

652

00:28:15,508 --> 00:28:16,509

You should be actually.

653

00:28:16,509 --> 00:28:17,289

Is it a bit?

654

00:28:17,289 --> 00:28:18,249

A little bit serious.

655

00:28:18,249 --> 00:28:19,069

Or not?

656

00:28:19,069 --> 00:28:23,511

We've explored your professional insights,

but now it's time to delve into the real

657

00:28:23,511 --> 00:28:24,131

Nick.

658

00:28:24,131 --> 00:28:28,752

To our regular listeners, you know the

rules, but if you're new and Nick, your

659

00:28:28,752 --> 00:28:33,453

challenge is to answer each question with

just one word.

660

00:28:33,453 --> 00:28:34,102

Or not.

661

00:28:34,102 --> 00:28:36,823

I don't think I've ever answered a

question with one word in my life.

662

00:28:36,823 --> 00:28:38,043

I do want to finish.

663

00:28:38,043 --> 00:28:38,763

Because I like you both.

664

00:28:38,763 --> 00:28:39,484

You have recruited me.

665

00:28:39,484 --> 00:28:39,884

Awesome.

666

00:28:39,884 --> 00:28:40,104

Right.

667

00:28:40,104 --> 00:28:40,704

Okay.

668

00:28:40,724 --> 00:28:44,246

We understand it's a tool order for those

in the hospital as well, particularly

669

00:28:44,246 --> 00:28:47,867

recruiters to keep it concise, but let's

see how you fare.

670

00:28:48,127 --> 00:28:53,850

We're judging on speed, weight and

succinctness, which I hope you can prove

671

00:28:53,850 --> 00:28:55,450

better than I can say.

672

00:28:55,571 --> 00:28:59,512

The one who's on top of the leaderboard at

the end of the season will receive...

673

00:28:59,512 --> 00:29:01,413

Are you ready for this, Nick?

674

00:29:01,413 --> 00:29:02,073

Yes.

675

00:29:02,073 --> 00:29:02,593

A...

676

00:29:03,018 --> 00:29:03,718

Amazon.

677

00:29:03,718 --> 00:29:05,920

Right.

678

00:29:05,920 --> 00:29:09,102

It don't care, it's the competition I just

did.

679

00:29:09,102 --> 00:29:10,364

Reward is irrelevant.

680

00:29:10,364 --> 00:29:10,964

Yes.

681

00:29:11,284 --> 00:29:14,747

So you geared up.

682

00:29:14,747 --> 00:29:15,628

Um, I'm going to, yes, I'm ready.

683

00:29:15,628 --> 00:29:15,948

I'm ready.

684

00:29:15,948 --> 00:29:16,348

Go.

685

00:29:16,348 --> 00:29:16,569

Okay.

686

00:29:16,569 --> 00:29:17,729

Let's get some answers.

687

00:29:18,030 --> 00:29:20,392

Zombie apocalypse, run, hide or join?

688

00:29:20,392 --> 00:29:21,192

Join.

689

00:29:22,233 --> 00:29:23,174

Airworm song.

690

00:29:23,174 --> 00:29:24,855

No.

691

00:29:24,935 --> 00:29:27,617

Super power choice, flight or

invisibility?

692

00:29:27,617 --> 00:29:28,498

Flight.

693

00:29:28,498 --> 00:29:30,579

Strangest spoon you've ever tried?

694

00:29:32,121 --> 00:29:33,001

Caterpillar.

695

00:29:33,194 --> 00:29:36,994

If you were a cocktail, which one would

you be?

696

00:29:37,215 --> 00:29:38,295

An old fashioned.

697

00:29:38,395 --> 00:29:40,535

Favorite word in the English language?

698

00:29:40,535 --> 00:29:41,076

Hospitality.

699

00:29:41,076 --> 00:29:43,356

Oh, that's good.

700

00:29:43,356 --> 00:29:44,356

That's good.

701

00:29:44,557 --> 00:29:47,657

If you could be any historical figure for

the day, who would you be?

702

00:29:47,657 --> 00:29:48,818

Winston Churchill.

703

00:29:48,818 --> 00:29:51,058

Which house or Hogwarts would you be?

704

00:29:51,819 --> 00:29:52,739

Never seen.

705

00:29:52,959 --> 00:29:54,759

Most unusual item in your home?

706

00:29:54,759 --> 00:29:55,579

A wok.

707

00:29:56,440 --> 00:29:58,920

If you had to yelp, what would you name

it?

708

00:29:59,301 --> 00:30:00,741

Appetite for adventure.

709

00:30:01,041 --> 00:30:03,121

Oh, I learned.

710

00:30:03,670 --> 00:30:05,671

Favourite sitcom character?

711

00:30:05,771 --> 00:30:06,892

Chandler.

712

00:30:06,892 --> 00:30:08,573

Best dish you could cook?

713

00:30:09,133 --> 00:30:10,494

Stove-Rite.

714

00:30:10,494 --> 00:30:14,257

If you could ban just one food forever,

what would it be?

715

00:30:14,257 --> 00:30:16,178

Mushy Bees.

716

00:30:16,178 --> 00:30:19,921

What was the last thing that made you

laugh out loud?

717

00:30:19,921 --> 00:30:20,761

This.

718

00:30:21,182 --> 00:30:23,003

Brilliant, we love that.

719

00:30:23,063 --> 00:30:26,045

Queen first or jam on a spoon?

720

00:30:26,045 --> 00:30:26,945

Oh jam.

721

00:30:27,406 --> 00:30:28,807

My mate, love it or hate it?

722

00:30:28,807 --> 00:30:30,288

Love it.

723

00:30:30,288 --> 00:30:32,109

Most unexpected hobby?

724

00:30:32,109 --> 00:30:32,989

Walking.

725

00:30:34,122 --> 00:30:35,242

That is unexplainable.

726

00:30:36,083 --> 00:30:40,887

If you could teleport anywhere right now,

where would you be?

727

00:30:40,887 --> 00:30:41,927

Australia.

728

00:30:43,008 --> 00:30:43,368

Favorite snack?

729

00:30:43,368 --> 00:30:44,269

Chocolate.

730

00:30:44,849 --> 00:30:50,273

If you could have the dinner with any

fictional character, who would that be?

731

00:30:50,433 --> 00:30:54,035

It would be Jack Nicholson from One Flew

Over the Cuckoo's Nest.

732

00:30:54,696 --> 00:30:57,978

Nick, why do round pizzas come in square

boxes?

733

00:30:58,198 --> 00:30:59,619

No idea.

734

00:30:59,619 --> 00:31:02,261

What do you call a boomerang that won't

come back?

735

00:31:02,261 --> 00:31:03,081

A ruler.

736

00:31:03,094 --> 00:31:05,270

Why don't you call a crocodile in a vest?

737

00:31:05,270 --> 00:31:06,072

Lost.

738

00:31:09,314 --> 00:31:13,215

The answer is of course an investigator.

739

00:31:13,355 --> 00:31:14,115

Oh dear.

740

00:31:14,115 --> 00:31:16,856

And the other one was a steed, but we

wouldn't take Runa.

741

00:31:16,856 --> 00:31:17,636

We wouldn't take Runa.

742

00:31:17,636 --> 00:31:20,397

That was good.

743

00:31:20,397 --> 00:31:23,938

Remember old schools that obviously we

wouldn't Runa anyway.

744

00:31:23,938 --> 00:31:24,038

Yeah.

745

00:31:24,038 --> 00:31:24,578

Thanks, Snags.

746

00:31:24,578 --> 00:31:28,479

Great to have you on now actually to get

some insight on who Nick Cloamer is behind

747

00:31:28,479 --> 00:31:30,360

all the bright lights.

748

00:31:30,360 --> 00:31:31,240

It's lovely to meet you.

749

00:31:31,240 --> 00:31:31,881

Yeah.

750

00:31:31,881 --> 00:31:32,241

No thank you.

751

00:31:32,241 --> 00:31:32,821

It's very kind.

752

00:31:32,821 --> 00:31:35,381

And this is the first podcast I've ever

done.

753

00:31:35,842 --> 00:31:36,902

Ever, ever, ever.

754

00:31:36,902 --> 00:31:37,923

So you know what?

755

00:31:37,923 --> 00:31:38,644

I really enjoyed it.

756

00:31:38,644 --> 00:31:42,106

I think you guys are great individually

and collectively and I can't wait to do

757

00:31:42,106 --> 00:31:46,589

more stuff with you in terms of, you know,

positive industry things to do our best.

758

00:31:46,589 --> 00:31:46,689

Yeah.

759

00:31:46,689 --> 00:31:48,190

Hats off, hats off.

760

00:31:48,190 --> 00:31:48,350

Exactly.

761

00:31:48,350 --> 00:31:49,251

Big lever in your message.

762

00:31:49,251 --> 00:31:50,072

Better together.

763

00:31:50,072 --> 00:31:50,392

Always.

764

00:31:50,392 --> 00:31:51,513

Thank you, Nick.

765

00:31:51,513 --> 00:31:52,073

Okay.

766

00:31:52,073 --> 00:31:52,473

Thank you.

767

00:31:52,473 --> 00:31:56,956

And thank you to our listeners for tuning

in to Talking Hospitality.

768

00:31:57,157 --> 00:32:01,119

Don't forget, you can get in contact with

us via our website, www.

769

00:32:04,502 --> 00:32:08,766

You can also contact us through socials on

Instagram, Facebook and TikTok by

770

00:32:08,766 --> 00:32:11,068

searching at Talking Hospitality.

771

00:32:11,068 --> 00:32:16,373

Our website offers more episodes, blogs on

the topics discussed and training that are

772

00:32:16,373 --> 00:32:20,457

specific to the hospitality industry to

help you and your team develop their

773

00:32:20,457 --> 00:32:22,039

hospitality careers.

774

00:32:22,099 --> 00:32:25,402

Your support makes these conversations

possible.

775

00:32:25,402 --> 00:32:28,702

Remember to like and subscribe wherever

you get your podcasts.

776

00:32:28,702 --> 00:32:32,353

Stay tuned for more engaging discussions

in the world of hospitality.

777

00:32:32,353 --> 00:32:35,741

Until next time, keep pushing boundaries

and stay awesome.

How To Turn A One Person Business Into Several Businesses

Nick Clover

New Year New You