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July 29, 2023

Is Hospitality Racist?

Ever wondered how the hospitality industry is grappling with issues of race, diversity, and inclusion?

Grab your favourite brew and settle in, because the season finale of "Talking Hospitality" is a must-listen. Lorraine Copes, the founder and CEO of Be Inclusive Hospitality, joins the trio of hosts—Timothy R Andrews, Sarah Kettel, and Tracey Rashid—for a candid conversation that's as enlightening as it is urgent.

In this season finale, the hosts of "Talking Hospitality" sit down with Lorraine Copes to discuss the groundbreaking report released by Be Inclusive Hospitality.

The report, unique in its focus, delves into the experiences of Black, Asian, and ethnic minorities in the hospitality industry.

Why should you give this episode your precious time?

Well, it's not just another podcast episode; it's a wake-up call.

If you're in the hospitality industry, this isn't just about someone else's problem in some other place; it's about what's happening in your own backyard.

And if you're not in the industry, it's a lens into systemic issues that permeate many sectors.
So, are you ready to challenge your preconceptions and perhaps even change the way you think about hospitality?

Then this episode is your ticket to a more informed perspective.

Key Points:

  1. Is Hospitality Racist?: The episode kicks off with a provocative question that sets the tone for the entire discussion.

  2. The Report's Findings: One in three workers have experienced discriminatory behaviour, and racial bias is most prevalent among Black and Asian respondents.

  3. Reporting Mechanisms: Only 52% of those who witnessed discrimination had an opportunity to report it, and satisfaction with the complaint resolution was low.

  4. Mission of Be Inclusive Hospitality: Lorraine explains that her organisation aims to accelerate race equity in the hospitality industry through a data-led approach.

  5. Lorraine's Personal Journey: She shares her own experiences in the industry, which motivated her to start Be Inclusive Hospitality.

  6. Employer Responsibility: The conversation shifts to what employers can do to foster a more inclusive environment.

  7. Future Goals: Lorraine outlines her ambitious plans for Be Inclusive Hospitality, aiming to quadruple their impact and expand globally.


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More information on Lorraine Copes & Be Inclusive Hospitality can be found at:

Lorraine Copes

Be Inclusive Hospitality

To Download The 2023 Report

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For more information on equality, diversity and inclusion (EDI) available visit:

EDI Training & Courses





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Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound