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As highlighted in many of our episodes, mental health is a critical challenge within hospitality. Season 1, episode 4 despite being recorded in lockdown, brings fresh relevance to supporting employee mental health. The hospitality industry …
In our second-ever episode of Talking Hospitality, initially known as Timothy Put the Kettel On, we explored hospitality’s challenges and innovations during lockdown, from local sourcing to new tech solutions. Fast-forward to today, and it&rs…
Managing Rising Labour Costs: 5 Tips for Hospitality Businesses With the minimum wage increasing to £11.44 per hour from April 2024, many UK hospitality businesses are feeling the pressure. Labour costs already make up a significant portion o…
New Compliance Requirements in UK Hospitality: 5 Essential Tips for 2024 The start of 2024 has brought a wave of new regulations to the UK hospitality industry. From Martyn’s Law, which bolsters venue security, to updated wage and tip rules, …
When the war broke out in Ukraine, I had the privileged ability to put Ukrainian refugees into Hospitality work. During this time, I will never forget this, one 4-star hotel employer said to me: "I have vacancies for waiters, but I need th…
LGBT. LGBT. The “T” bit seems to be a hot topic right now if the mainstream and social medias are to be believed. There also seems to be a lot of ignorance or, rather, misunderstanding about what the “T” stands for. …
How boring. It’s Pride Month and everyone has changed their logos to rainbow. It’s not even needed any more. Unfortunately, this is not the case. Not even remotely. Homophobia In Hospitality Even an industry such as our belo…
The Collaborative Advantage: Treating Competitors as Allies in the Hospitality Industry There is power in collaboration. But often, when it comes to business, there are people I know who tend to overlook the potenti…
Ah. There are team players and there are not team players and then, there are the mavericks. Mavericks are defined in the Oxford Language dictionary as: "an unorthodox or independent-minded person." There comes a point in any evolving team where…
The first answer is because, otherwise, they won't stay. One of the biggest resistances I hear from leaders over investment into training is "What if I train them and they leave?". To which I normally reply: "What if you don't train them and they…