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What happens when two hosts forget to follow the instructions? Talking Hospitality hosts Tracey Rashid and Joe McDonnell are sent to the dog house! The hospitality conversation continues, one unscripted moment at a time. #TalkingHospitality #Hospitality #Podcast #UnscriptedMoments #BehindTheScenes

Discover a unique approach to technology adoption: embracing late adoption by surrounding yourself with enthusiastic experts. Learn how to get the essential information without the tech overwhelm. 🔗 Watch the full video: https://youtu.be/7TV_q8d24ew #talkinghospitality #hospitality #podcast #TechStrategy #LateAdopter #Innovation

Culture gives your staff a 'why' beyond just working. It must be written down and actively managed by leaders, not just a lovely statement. Observe staff interactions to gauge a hospitality culture's true health. 🔗 Watch the full video: https://youtu.be/7TV_q8d24ew #talkinghospitality #hospitality #podcast #Culture #Leadership #EmployeeEngagement

Are we talking to people or their bots? With technology advancing rapidly, individualism is rising. Businesses like Yamaha are personalizing solutions, signaling a shift towards individual needs over one-size-fits-all. 🔗 Watch the full video: https://youtu.be/7TV_q8d24ew #talkinghospitality #hospitality #podcast #AI #CustomerExperience #TechTrends

Explaining why you’ve made a decision is an important part of communication in hospitality leadership. Your team may have received the instructions, but do they understand the reasoning or how it affects their day-to-day work? In this Talking Hospitality clip, we discuss transparency, trust and why sharing your thinking gives employees the opportunity to contribute. Their perspective might even change your decision. Watch or listen to the full episode: https://www.talkinghospitality.com/transparency/ Produced in partnership with TiPJAR. Find out more: https://www.wearetipjar.com/?utm_source=Podcast&utm_medium=Partner&utm_campaign=Talking%20hospitality%20 Subscribe to Talking Hospitality for practical conversations about people, operations and technology in hospitality. #HospitalityLeadership #TeamCommunication #TalkingHospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.co…

Does your team understand how their tips are shared? Dan Hawkie from @@wearetipjar discusses tipping policies in hospitality and why writing something in the staff handbook doesn’t automatically make it fair. This Talking Hospitality clip explores the sensitivity around money, explaining the decisions behind tip allocation, and the questions that can arise when a policy isn’t clear. Watch or listen to the full episode: https://www.talkinghospitality.com/transparency/ Produced in partnership with TiPJAR. For more information on tips and tronc, and how to ensure you are paying your employees correctly visit: https://www.wearetipjar.com/?utm_source=Podcast&utm_medium=Partner&utm_campaign=Talking%20hospitality%20 Subscribe to Talking Hospitality for practical conversations about people, operations and technology in hospitality. #Hospitality #Tipping #TalkingHospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality indust…

Does sharing a policy make your business transparent? Dan Hawkie from TiPJAR explains why transparency in hospitality involves making sure people can find information, understand it and participate in the process. From Episode 77 of Talking Hospitality, featuring Dan Hawkie, Adena Cahill, Molly Davis and Joe McDonnell. Thank you to TiPJAR for sponsoring this episode and sharing their approach to transparency. Watch or listen to the full conversation: https://www.talkinghospitality.com/transparency/ #TalkingHospitality #HospitalityLeadership #Transparency

Admitting uncertainty can be difficult when your team looks to you for answers. This clip explores vulnerability in hospitality leadership and why trust needs to be built long before you ask your team for understanding. From Episode 77 of Talking Hospitality, featuring Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie. Thank you to TiPJAR for sponsoring this episode and supporting the conversation about transparency in hospitality. Watch or listen to the full episode: https://www.talkinghospitality.com/transparency/ #TalkingHospitality #HospitalityLeadership #Leadership

How transparent should hospitality leaders really be with their teams? It is easy to say that businesses should communicate openly. It is rather harder when the decision involves pay, difficult trading conditions, organisational change or something people simply do not want to hear. In this episode, Timothy R Andrews is joined by Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie to explore what transparency actually looks like in a hospitality business, and why simply sending an email, posting a policy or putting something on the staff app does not necessarily mean you have communicated it. The conversation looks at the relationship between trust, communication and leadership, why people increasingly want to understand the reasoning behind decisions, and how leaders can involve their teams without pretending that every decision can be made by committee. As the panel discusses, people may not always agree with the outcome, but understanding how and why a decision was made c…

From difficult decisions and team communication to money, trust and the fear of getting it wrong, this episode asks what good transparency actually looks like in hospitality leadership. Watch the full Talking Hospitality episode with Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie of TipJar. Produced in partnership with TipJar. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism,…

How transparent should hospitality leaders really be with their teams? Transparency sounds simple. In practice, it gets much harder when the conversation involves pay, tips, difficult decisions, organisational change or information people may not want to hear. In this episode of Talking Hospitality, Timothy R Andrews is joined by Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie to explore what transparency actually looks like in hospitality leadership, and why sending an email, posting a policy or putting something on a staff app does not necessarily mean you have communicated effectively. The panel discusses: • Why teams increasingly want to understand the why behind decisions • The link between trust, transparency and leadership • How to communicate difficult decisions without creating unnecessary uncertainty • Why different people need information delivered in different ways • When digital communication works, and when you still need a proper conversation • Why brie…

New conversations. Fresh perspectives. Practical ideas for hospitality leaders. Talking Hospitality returns with new episodes exploring the people, challenges and decisions shaping the UK hospitality industry. Expect informed discussion, different viewpoints and useful solutions from people who know the industry from the inside. Subscribe and turn on notifications so you don’t miss the next episode. Discover more: https://www.talkinghospitality.com Moving The Hospitality Conversation Forward. #TalkingHospitality #HospitalityLeadership #UKHospitality

Timothy R Andrews and Joe McDonnell discuss why self-service technology can work perfectly for a simple transaction, while personal service, recognition and human interaction remain central to a valuable hospitality experience. The question isn’t whether technology is good or bad. It’s whether your guests are buying a commodity, an experience or a combination of both. This clip is from Can Hospitality Stay Human?, the new Talking Hospitality episode exploring AI, hospitality technology, workplace culture and the future of human service. Listen to the full episode: https://youtu.be/k94CXsnnamY?si=XhfgydXwzY9-hcFO #TalkingHospitality #GuestExperience #HospitalityTechnology

Can hospitality stay human as AI, automation and new technology reshape the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore AI in hospitality, workplace culture, employee experience and the future of human service. They are normally the ones asking the questions. This time, producer Paul Cook turns the tables. From smart glasses and reluctant technology adopters to healthy workplace friction, staff retention and the experiences guests will still value, the team discusses where technology genuinely helps and where people remain irreplaceable. Can hospitality businesses become more efficient without losing the human touch? And how can leaders introduce new technology without leaving their teams behind? IN THIS EPISODE: * What a strong hospitality workplace culture looks like * Why culture must be demonstrated, not merely written down * How healthy disagreement between departments can improve decisions * Practical ways to keep up with hospitality technology * O…

Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore workplace culture, hospitality leadership, technology adoption, employee experience and what the future could look like for hospitality businesses and their people. In a slightly different Talking Hospitality episode, producer Paul Cook turns the questions on the hosts. They discuss what makes a strong hospitality culture, how good leaders deal with friction between departments, why communication matters, and why people respond so differently to technological change. The conversation then turns to AI and automation. As technology removes human interaction from more areas of everyday life, could hospitality become even more valuable precisely because it provides experiences built around people? They also challenge the traditional idea that the customer must always come first. If you create the ri…

24 seconds. No dialogue. Almost no context. The first new Talking Hospitality episode lands Wednesday 9 September. Subscribe now and come back tomorrow for the full conversation. #TalkingHospitality #HospitalityPodcast Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking…

A first look at the upcoming episodes of Talking Hospitality. Our new conversations explore recruitment, workplace transparency, chronic illness, leadership, people and culture, and the practical realities of running hospitality businesses and teams. Talking Hospitality is an independent UK hospitality podcast led by Timothy R Andrews. Subscribe to watch each full episode as it is released. Explore more: https://www.talkinghospitality.com Moving The Hospitality Conversation Forward. #TalkingHospitality #HospitalityLeadership #UKHospitality

NEW Link for Talking Hospitality is LIVE from London Hospitality Festival 2026 in Barnes, London 11am GMT Join Timothy R Andrews and the Talking Hospitality team live from the festival as we meet hospitality leaders, capture the atmosphere and talk about some of the issues shaping the industry. Talking Hospitality Season 6 launches on Wednesday 9 September. Moving The Hospitality Conversation Forward.

Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose. 📌 What you can expect: In-depth interviews with hospitality leaders and changemakers Real talk about hotel operations, guest exp…

First time ever in the studio together! We had great energy, but the real fun is seeing what Producer Paul thinks. Turns out, he lives for looking after us. Hear all about it and find out when new episodes drop in September at talkinghospitality.com. #talkinghospitality #hospitality #podcast #PodcastLife #BehindTheScenes #StudioVibes

DON’T IGNORE THE TECH Hospitality technology keeps changing, and leaders can’t afford to switch off from it. Tracey Rashid talks about staying informed, attending industry events, speaking to suppliers and understanding what is actually useful for your business. Her view on AI is simple: it’s another form of technology. If it makes operations slicker, saves money and improves performance, it’s worth understanding. Talking Hospitality. Moving The Hospitality Conversation Forward.

What happens to hospitality as technology removes more and more human interaction from everyday life? Joe McDonnell believes the industry could have an important advantage. While automation, AI and emerging technology will continue to change how hospitality businesses operate, the fundamental experience of being welcomed, looked after and connected with another person is much harder to replace. In this conversation, Joe explores why hospitality jobs may be more insulated from technological disruption than many people assume, how changing consumer behaviour could increase the value of human interaction, and where the industry’s opportunities could lie over the next 10, 15 and 20 years. Because perhaps the question isn’t simply what technology will replace. Perhaps it’s what people will value more when technology is everywhere. Talking Hospitality brings experienced hospitality voices together to explore the people, ideas and decisions shaping the industry. Moving The Hospitality C…

We're revamping the Talking Hospitality format! Our new focus will be on three core categories: People & Culture, Operations, and Technology. (POT) Get ready for deeper dives into what matters most. #TalkingHospitality #Hospitality #Podcast #PeopleAndCulture #OperationsManagement #TechInHospitality

Talking Hospitality is LIVE from London Hospitality Festival 2026 in Barnes, London. Join Timothy R Andrews and the Talking Hospitality team live from the festival as we meet hospitality leaders, capture the atmosphere and talk about some of the issues shaping the industry. Talking Hospitality Season 6 launches on Wednesday 9 September. Moving The Hospitality Conversation Forward.