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What if hospitality businesses could do more than just make profit? In this season finale of Talking Hospitality, we’re joined by Michael Tingsager, founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk? Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-term impact — not just short-term success. This conversation goes beyond trends. It challenges how you think about leadership, culture, and responsibility in hospitality today. Because if we’re honest… the industry doesn’t just need better operators. It needs better thinking. And that starts here. 🔥 Key Takeaways • Profit and purpose aren’t opposites — they rely on each other • Culture isn’t a “nice to have” — it’s the engine of performance • You can’t copy great businesses …

Can hospitality businesses really be a force for good? In Episode 75 — the Season 5 finale of Talking Hospitality — we sit down with Michael Tingsager, founder of Hospitality Mavericks, to explore what it actually takes to build a business that delivers both profit and purpose. This isn’t theory. It’s a practical look at how leading hospitality brands are thinking differently — from culture and leadership to growth, governance and long-term impact. We break down: The “seven tenets” behind high-performing hospitality businesses Why culture is now a commercial advantage, not a side conversation How brands like Dishoom and others build purpose into real decisions Why copying competitors is holding the industry back What hospitality leaders need to do differently moving forward Contact Us: hey@talkinghospitality.com Links to References in Episode: Talking Hospitality Blogs Talking Hospitality Courses Talking Hospitality podcast Episode 46: How You Can Find Purpose Talking Hospitalit…

Season Finale this Thursday featuring one of the UKs top Hospitality podcasters Michael Tingsager from Hospitality Mavericks returns to celebrate our 75th episode #talkinghospitality #podcast #hospitality #hospitalitymavericks

So how do you organise your book when you start writing? Guest The Dancing Hotel Inspector Monica Or shares how! #writing #author #talkinghospitality #podcast #hospitality

In our penultimate episode of the season, the Dancing Hotel Inspector Monica Or shares her thoughts on hotels, hospitality and writing books. If you're thinking of writing a book, this one's for you! #talkinghospitality #hospitality #podcast #instituteofhospitality #hotels

How do you actually write your first book — and more importantly, finish it? In this episode of Talking Hospitality, we explore what it really takes to move from idea to a completed book. This isn’t about waiting for inspiration or having the perfect concept. It’s about structure, discipline and doing the work. Timothy R Andrews and Joe McDonnell are joined by Monica Or, who shares her experience of writing alongside her work in hospitality consultancy. The conversation breaks down how to start writing, how to organise your thinking, and why so many people never get past the first few pages. What becomes clear is that writing a book isn’t that different from building a business. It requires clarity, consistency and the ability to keep going when motivation drops. If you’ve ever thought about writing a book — or starting something you keep putting off — this episode offers a practical and honest perspective on what it actually takes. In This Episode • How to write your fi…

In our latest episode host Joe McDonnell and the legendary John Herity share their thoughts. #talkinghospitality #hospitality #podcast #Mentors

Is there a silver lining from having a bad boss? Guest John Herity from the Caledonian Club seems to think so. #talkinghospitality #hospitality #podcast #Leadership #Management

How do you actually write your first book — and more importantly, finish it? In this episode of Talking Hospitality, we explore how to write a book, how to start writing, and why so many people never get past the idea stage. Timothy R Andrews and Joe McDonnell sit down with Monica Or to break down the reality of writing a book — from turning ideas into structure, to building the discipline needed to see it through. This isn’t about waiting for inspiration or having the perfect idea. It’s about: how to start writing a book how to organise your ideas into chapters how to stay consistent and actually finish and why overthinking stops most people before they begin Monica shares her own experience of writing, alongside her work in hospitality consultancy, and explains how the same principles — clarity, structure and consistency — apply whether you’re building a business or writing a book. If you’ve ever thought about writing a book, starting a project, or getting your ideas out of y…

Why do some hospitality teams stay for 20–30 years while others struggle with constant staff turnover? In this episode of Talking Hospitality, we explore staff retention in hospitality, hospitality leadership, and what really keeps employees engaged in the industry. Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club in London, to discuss how to retain staff in hospitality, build strong team culture, and create workplaces where people actually want to stay. With over 30 years of experience in the hospitality industry, John shares why respect, autonomy, mentoring and leadership style matter more than ever — especially when working with younger generations entering the workforce. The conversation also covers: How to improve employee retention in hospitality Why good management vs bad management shapes careers What young people want from jobs today How to build a strong hospitality team culture Why learning through mistakes leads …

Why do some hospitality teams stay for 20 or 30 years… while others walk out after a few months? Something doesn’t add up. In this upcoming episode of Talking Hospitality, we take a hard look at staff retention in hospitality — and what leaders might be getting wrong. Timothy R Andrews and Joe McDonnell sit down with John Herity, who’s spent decades building teams where people actually stay. What he shares is simple… but not easy. It’s not about pay. It’s not about perks. It’s about how people are treated — every single day. If you lead a team, run a business, or are wondering why keeping good people feels harder than ever… this one might hit a nerve. 🎧 Full episode coming soon 🔔 Subscribe to Talking HospitalityTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hosp…

We often get training wrong. Unlike encouraging a child's first steps, workplaces punish slow progress. Fostering growth requires respect and encouragement, not shouting. The modern workplace demands a kinder approach. #TalkingHospitality #Hospitality #Podcast #EmployeeTraining #WorkplaceCulture #LeadershipDevelopment

Mistakes happen in hospitality. So how should Hospitality Managers respond? Industry veteran John Herity from The Caledonian Club shares his thoughts. #talkinghospitality #hospitality #podcast #youngpeople

In our latest episode guest John Herity from The Caledonian Club shares why the club has such high retention of work colleagues - and it starts from the beginning, with young people. #talkinghospitality #podcast #youngpeople #hospitality #thecaledonianclub

This episode of Talking Hospitality explores one of the most important topics in the industry today: how we treat people at work. Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club, to discuss leadership, mentoring and creating environments where people can genuinely succeed. John shares his journey through hospitality, from early roles in London to working in some of the most prestigious environments, before returning to the Caledonian Club — a place known for its long-serving team and strong culture. The conversation focuses on how the industry has changed, particularly in how younger generations view work. John explains why treating young people with respect, giving them responsibility and allowing them to make mistakes is essential if businesses want to retain and develop talent. There is also a deeper discussion around mentoring, leadership and the role managers play in shaping careers. Rather than simply giving answer…

AI vs Human Recruiters? Which is better? 2 expert recruiters share their thoughts in our latest episode. #talkinghospitality #ai #tech #hospitality #podcast #recruitment

How has Hospitality Recruitment and technology changed over the years? Hospitality recruiting titan Gary King founder of Collins & King #talkinghospitality #hospitality #podcast #Recruitment #HospitalityJobs

Hospitality recruitment isn’t what it used to be. Our new episode with veteran Hospitality recruiter Gary King, co-founder of Collins & King. Gary shares his view of whether recruitment is in crisis, will it survive and whether AI is a threat - and so much more!. #talkinghospitality #hospitality #podcast #recruitment #ai

In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell sit down with Gary King, owner of Collins King & Associates, to explore what hospitality recruitment looks like after decades of disruption, change and survival. Gary shares his journey from chef to recruiter, his early work with football clubs including Tottenham and Arsenal, and how those experiences shaped his ability to recognise talent and understand hospitality from the inside. The conversation moves through the realities of building and sustaining a recruitment business through multiple downturns, including the financial crash, Brexit, the pandemic and the challenges currently facing hospitality operators. Gary reflects on resilience, optimism and why hard work, relationships and real industry knowledge still matter. Timothy, Joe and Gary also unpack how recruitment has changed over the years, from print advertising and fax machines to LinkedIn and AI. While technology has transformed the speed and …

How has hospitality recruitment changed — and can it survive another crisis? In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell are joined by Gary King, owner of Collins King & Associates, to talk about careers, resilience, recruitment and the reality of navigating hospitality through multiple waves of disruption. Gary shares his personal journey from training as a chef and working with football clubs like Tottenham and Arsenal, to building a long-standing career in hospitality recruitment. He reflects on the lessons learned from decades in the industry, from the 1990 downturn to the 2008 financial crash, the pandemic, Brexit and the challenges hospitality businesses face today. The conversation explores what has changed in recruitment, what has not, and why specialist recruiters still matter. LinkedIn, job boards and AI have transformed how people connect, but hospitality remains an industry built on trust, relationships and a real understanding of people…

Something isn’t working in hospitality right now — and people are starting to feel it. In this upcoming episode of Talking Hospitality, Gary King shares a clear and honest view of what’s really happening across the sector. From rising costs and shifting expectations to recruitment challenges and leadership pressure, this is a conversation that doesn’t avoid the uncomfortable bits. This isn’t theory. It’s lived experience from someone who’s been in it, seen it, and is still navigating it. If you’re leading a team, running a business, or simply trying to make sense of where hospitality is heading next, this episode will give you perspective — and probably a few moments of recognition. 🎙️ Full episode dropping soon 🔔 Subscribe to stay close to the conversations shaping hospitalityTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for…

What are the differences between YouTube and ChatGPT? Steve Dineen explains in our latest episode about how AI is being used in Learning & Development in Hospitality. #talkinghospitality #hospitality #podcast #AI #ChatGPT #YouTube

The importance of a good employee onboarding cannot be underestimated. In our latest episode Steve Dineen from Fuse Universal shares why #talkinghospitality #hospitality #podcast #Onboarding #Training #Retention

How AI is being used in Hospitality Check out our latest episode this bank holiday Monday with Steve Dineen #talkinghospitality #hospitality #podcast #AI #ContentCreation #Tech